75% of businesses, today, rely on IT services. This number is estimated to rise each subsequent year and not just in the brick and mortar world of business. Information Technology not only reduce the time required to get things done but also reduce the number of hands needed in one particular place. Some IT systems require routine maintenance and a bit of some specialized assistance. This is where virtual assistance comes in. Virtual I.T support is the ability to have your I.T systems taken care of without an I.T expert being physically present.
This offers a plethora of advantages to any business out there for a number of reasons.
Downtime in a business means that work is not being carried out and the business is suffering. Virtual I.T support reduces, or totally gets rid of, downtime by virtue of not having to get an I.T expert travel to your physical location.
Saves the business money
Hiring an in house, full time I.T professional is an expensive affair and one that might not pay off in the long run since his/her services are only required in the event of I.T issue. Virtual I.T support means more flexible payment plans that are definitely less costly.
Protecting your business
Your business information and networks need round the clock protection and there is no better way than incorporating Virtual I.T support services into your business to help you take care of this.
Concentration on core business activities
A proprietor’s only concern should be posting better numbers on the next fiscal quarter and that’s the kind of peace of mind that Virtual I.T. support offers a business.
Telephone Support/Call center Services
Customers calling into a call center typically have a complaint or want an issue to be resolved quickly. Our Call center handlers use this information to help improve customer satisfaction and identify areas that need to be improved on in a business.
This information can also be used to design better products and create better targeted sales pitches. Winning over a disgruntled customer will not only help improve customer relations but boost sales in a business.
A list of various reasons why customers call in will help identify products and services which are targeted for particular customers. This will help determine which products to pitch during a call with a customer.
Daproim currently offers SMS, phone and live chat customer services.